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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up window will appear. It includes in-depth information about all the actions that you can carry out on that particular page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of video tutorials clarifying how to use our hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you searching for, explore our comprehensive FAQ section, which comprises questions asked by real individuals and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can contact our fantastic team of customer service technicians available 24-7-365 and eager to assist you with any query. Each trouble ticket you open will be replied to in less than one hour (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 237014

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com