A 99.9% Server Uptime
We have set up our cloud hosting system using reliable hardware components and strongly customized software. Our system administrators have installed a tweaked version of SELinux on our web hosting servers to ensure the highest level of safety and reliability. We’ve installed a number of denial–of–service prevention appliances in addition to very powerful firewalls to make sure our network is impregnable and safe.
All Linux cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s crucial to also set up your own network architecture. This is why we built a custom internal network in each one of our datacenters. Relying on first–rate Juniper switches and routers, our internal network allows for really fast data transfer rates and is completely redundant.
In this way, you can enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, regardless of which hosting package you’ve selected.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to minimize all potential risks with our cloud hosting plans and while we provide premium–quality customer support, there are times when the customer is simply not pleased with what we have to offer. Or he needs to upgrade to a more robust web hosting solution, like a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, you will receive a refund.
24/7 Technical Support
If you’ve ever had to wait for hours to get a response, you’re probably aware of how irritating this can be, particularly if your web site is at stake. That’s why our company offers you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be here and they will respond to you within one hour. And the best thing is that their average response time is below 20 minutes!