24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider that offers top-class support.
The support that you can receive from your cloud hosting company is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an active account. Prompt and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual web hosting provider and not from some reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a couple of days in order to get a reply to any kind of question, so your sites may remain offline for a long time. However, a provider that offers numerous ways of communication and has a tech support staff available at any time can assist you right away and help you reduce or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting
offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you're an existing customer and you have any kind of question or some issue, you're able to contact us at any time, including weekends and holidays. We have multiple channels to contact us - several phone lines globally for your convenience and live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any matters which need extra time to investigate and fix. In contrast to many other website hosting service providers, our trouble tickets come with a warranted maximum reply time of only 1 hour, therefore whatever your issue is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you will be able to benefit from our 24/7 support services even on public holidays. All of your web sites will be available all the time and so will we. With plenty of communication options, you're able to choose the easiest method to get in touch with us and inquire about our solutions in case you do not have an account yet, or get support if you are already one of our customers. You will be able to call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour response time guarantee, although it rarely takes over 20 minutes to receive assistance irrespective of the complexity of the issue. Using our customer and tech support services, we will be there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forany issues and / or questions about the pre-installed software the server is equipped with. In case you haven't ordered your VPS server
plan yet, you'll be able to learn a lot more about our solutions by giving us a telephone call or through the live chat service. For more technical problems, you can send an e-mail or open a ticket via your billing Control Panel and you will receive assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual answer time usually doesn't exceed thirty minutes. If you need assistance with third-party software, you'll be able to use the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time guarantee, you will receive quick support when you buy a dedicated server
through our company. Our customer and tech support crews are available 24/7/365, as a result any time you open a ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the best option if the issue involved requires a longer period of time to be solved or in case it needs to be forwarded to our admins, since it is easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.