Regardless of the fact that the web hosting service offered by the different companies is almost identical, every provider has got a customized platform with its own tweaks and ways to accomplish particular things. That is why, a rich knowledge base will be very useful both for persons with no previous experience and for technically trained individuals who will eventually find out how particular tasks are executed, but will waste precious time in the meantime. The purpose of such a knowledge base is to make the service quick and simple to use, saving users both time and energy. The end result is more content customers, since they can effortlessly find the info they’re seeking, and significantly less work for the client service staff, because usually the vast majority of the inquiries and problems that clients have are already listed in the knowledge base. In case the articles are expertly written and cover more things, you will be able to find out more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Cloud Hosting
If you have purchased your first cloud hosting account from our company or have migrated your website over to us, you will get familiar with our platform and our in-house developed Hepsia Control Panel in a jiffy due to the fact that we have prepared an elaborate knowledge base where you can find all the information that you could ever need – both general info about the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the issues that you may stumble upon. The articles themselves are available in 2 locations. The whole article list is accessible via the Help section of the Control Panel. You can read relevant articles about the different features in each Control Panel section as well. You can become aware of how to accomplish basically everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer detailed guidelines, so you’ll never become confused because of an ambiguous text. Needless to say, if you stumble upon a more specific problem and you can’t find a solution in our knowledge base, you can get in touch with our help desk staff 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated service, will allow you to access the extensive online help documentation that we’ve prepared for you. The articles themselves feature general information on our web hosting services, educative tutorials about the separate functions that you can use, together with troubleshooting instructions that can help you recover common problems that you might encounter. The topics that we’ve covered encompass more or less everything, from elementary things such as how to host a brand-new domain in your account, to more elaborate ones such as which SSH commands can be executed on the semi-dedicated servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right side of the page that you are on, whilst the full article list is accessible through the all-inclusive Help section.