A ticketing system is the most popular communication medium that hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to solve an issue that takes some time to examine or that has to be escalated to an administrator. Thus, all responses given by either side will be kept in the same place in case someone else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to sign in and out of at least two accounts to execute some task or to contact the company’s client care staff. In case you wish to manage a handful of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. On top of that, it can take a considerable span of time for the provider to answer your ticket requests.