A ticketing system is the most popular communication medium that hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to solve an issue that takes some time to examine or that has to be escalated to an administrator. Thus, all responses given by either side will be kept in the same place in case someone else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to sign in and out of at least two accounts to execute some task or to contact the company’s client care staff. In case you wish to manage a handful of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. On top of that, it can take a considerable span of time for the provider to answer your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing through your files or modifying various account settings. The ticketing system is being closely monitored 24x7 by our customer service team representatives and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. In contrast with some other web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regard to any billing or technical problem. Also, you can read a collection of educative articles, which will help you resolve the most commonly encountered problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more convenient to manage everything in a single location, which is why we’ve incorporated a support ticket system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to handle the correspondence with our customer support team along with your disk drive space, so you won’t need to memorize one more username for a separate admin interface. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks while you’re browsing the content hosted in your semi-dedicated account. Besides, you can go through older tickets using a smart search filter or check applicable help articles, which contain solutions to commonly met challenges. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.