A live chat is among the channels of communication supplied by some web hosting companies as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand anything in comparison to a call with a representative. What's more, if the trouble that you experience needs some time to be examined and resolved, you are able to do something different meanwhile instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service free of cost as long as you have world wide web access even when your hosting provider is situated in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we provide for our Linux cloud hosting, we've live chat support which is online 24/7, even on holidays. You'll be able to contact us no matter if you already own an account or not, since we can help you with almost anything, ranging from giving you common info about our solutions if you aren't our client yet and you are thinking about obtaining one of the packages, to helping you with installing an email account in an e-mail client. Some problems are more complicated and time-consuming, so you will have to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, therefore if you have any kind of questions regarding our semi-dedicated service, you are able to speak with our customer care team anytime regardless if you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and troubles, yet we're able to assist you with a lot of tech questions too. We can help you choose the proper package for your web sites if you don't have an account yet, we can respond to all of the billing questions or concerns you have or we can help you with installing your new e-mail address on your computer or smart phone - all the abovementioned will be done timely because our live chat service is accessible all day long, every single day. Whenever you need assistance, you're able to speak to an agent and save a long time.