If you ever experience a problem with your website and are unable to handle it, ask the web hosting provider’s customer care team to assist you to bring the website back online. A timely solution would be the perfect scenario, but many companies answer within 24 hours and even more, especially if you’re working with a reseller. Even if the problem can be resolved quickly, your website may not work correctly or it may not be accessible at all for a lengthy period of time, so you may lose potential clients since it’s very unlikely that anybody will be willing to return to an out-of-order site. That said, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely manner. If a script update doesn’t proceed as planned or if you erase something accidentally, for example, the website must be fixed quickly so as to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any customer support ticket that you post or any e-mail that you write is only 1 hour, even if you contact us on weekends and official holidays. Regardless of the nature of your enquiry or issue, we’ll lend you a helping hand straight away and will supply you with the needed information to rectify any problem with your sites. The actual response time typically does not surpass 15-20 minutes, so you can just forget about waiting for hours and hours to get an issue resolved or what’s even worse than that – waiting around all day only to get a response that more information is needed while nothing is solved. We’ll assist you without delay as we are aware of just how expensive time can be in the dynamic electronic world. The 1-hour response guarantee is valid for any billing or technical enquiry that you might have associated with our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support staff members will be at your disposal all the time and they will answer any trouble ticket that you send from your web hosting Control Panel within one hour max. The ticket response time is guaranteed no matter if you have a general question connected to your semi-dedicated server or you stumble upon a certain difficulty and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available around the clock to handle any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we will sort it out before we reply, so you will not have to wait around for hours or days while the problem lasts. If there’s something that you have to do on your end, we’ll supply you with the needed info – what workable solutions to try, what actions to take, etc.