Though this is not the most importantfactor to help you distinguish a trustworthy cloud hosting provider from a bad one and a reseller from an actual provider, the option to call and talk to a live person is a sign that you are not working with a one-person service provider and that you can get in touch with somebody when you're in need of assistance. The phone support for hosting services may range from general to experienced, thus the issues that can be resolved through a call differ depending on the specific provider. In the general case, these issues are more basic and feature billing or first level technical issues since more complex matters often need a support ticket where both you and the sysadmins can follow what is going on with a given situation. Still, being able to phone call your service provider will save you lots of time and efforts for the numerous small things that will eventually appear at the time you manage your hosting account.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs per day, you'll be able to get in touch with us and consult with our customer support agents to find out more about the Linux cloud hosting that we supply and ensure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on three continents so that you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you can give us a call about general and billing matters, and even about some technical issues. If the problem is strictly technical or it needs more time to analyze, you will have to employ our ticketing system, that will allow both you and our tech support team to track the info supplied by either side.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we supply. Considering the fact that some issues are more complex and time-consuming, you will have to open a ticket if you come across such an issue, but for all of your billing, general or small-scale technical issues you can always phone us and we will assist you right away in order to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our cutting-edge cloud platform or you can get any other general info about our semi-dedicated solutions. We now have local numbers in the U.S.A., the UK and Australia along with a global number, therefore you will be able to call the one which is nearer to your location.